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Shipping & Returns

SHIPPING

UK Delivery

  • UK Delivery is free of charge for all orders over £150. For orders up to £150 we charge £7.50.
  • We use Royal Mail ‘Special Delivery by 1pm’ for following day delivery. Whenever possible we aim to post all orders placed by 14.30pm the same day. Orders placed after that time will be dispatched the following day. Orders placed after 14.30pm on a Friday will be sent the following Monday.
  • Customers will be sent the tracking number as soon as possible after the parcel has been dispatched.
  • If you have any special instructions please contact us by email at daniel@danieljenkins.co.uk. We will do our very best to help.

International Delivery within EU

  • International Delivery within the EU is free of charge for all orders over £150. For orders up to £150 we charge £9.50.
  • We use Royal Mail ’International Signed For' Airmail to send parcels to countries within the EU. Whenever possible we aim to post all orders placed by 14.30pm the same day. Orders placed after that time will be dispatched the following day. Orders placed after 14.30pm on a Friday will be sent the following Monday.
  • Customers will be sent the tracking number as soon as possible after the parcel has been dispatched.
  • If you have any special instructions please contact us by e-mail at daniel@danieljenkins.co.uk . We will do our very best to help.
  • Royal Mail Airmail Zones - Europe   For Airmail purposes, Royal Mail has divided the world into zonws.

International Delivery to World Zone 1 

  • International Delivery to World Zone 1 are free of charge for all orders over £150. For orders up to £150 we charge £12.50.
  • We use Royal Mail ’International Signed For' Airmail to send parcels to the United States of America. Whenever possible we aim to post all orders placed by 14.30pm the same day. Orders placed after that time will be dispatched the following day. Orders placed after 2.30pm on a Friday will be sent the following Monday.
  • Customers will be sent the tracking number as soon as possible after the parcel has been dispatched.
  • If you have any special instructions please contact us by e-mail at daniel@danieljenkins.co.uk. We will do our very best to help.
  • Royal Mail Airmail Zones - World Zone 1  For Airmail ourposes, Royal Mail has divided the world into zones.

International Delivery to World Zone 2 

  • International Delivery to World Zone 2 are free of charge for all orders over £150. For orders up to £150 we charge £14.00.
  • We use Royal Mail ’International Signed For' Airmail to send parcels to ‘the Rest of the World’ countries. Whenever possible we aim to post all orders placed by 14.30pm the same day. Orders placed after that time will be dispatched the following day. Orders placed after 14.30pm on a Friday will be sent the following Monday.
  • Customers will be sent the tracking number as soon as possible after the parcel has been dispatched.
  • If you have any special instructions please contact us by e-mail daniel@danieljenkins.co.uk. We will do our very best to help.
  • Royal Mail Airmail Zones - World Zone 2  For Airmail purposes, Royal Mail has divided the world into zones.

RETURNS and REFUNDS

We are happy to refund purchases in the unlikely event that the garment does not suit, or is of the wrong size. Should the garment prove faulty in some way then please let us know at once and in detail. Send it back to us at the below address and we will reimburse you in full and take it up with the designers ourselves.

  • Prior to return please contact us via email at daniel@danieljenkins.co.uk in order to ensure we are aware you wish to return an item(s.) Provided the garment is returned unworn, undamaged and still bearing the designer’s label(s) we shall refund your payment forthwith. Unless you have a prior arrangement with us, notification of your intention to return the garment together with the date of postage and the name of the carrier must be given to us by e-mail within 7 days of its receipt.
  • Purchases must be returned via registered mail (e.g. Royal Mail ‘Recorded Small Packet’ within the UK) in their original condition and securely packed within 7 working days of receipt of goods. 14 Days for international orders. We will refund any sums paid to us apart from the cost of the return postage. Items returned which are not in their original condition will not be refunded and will be sent back at the customer's cost.
  • We cannot refund any items that incur import charges. In order to avoid this we recommend using a registered mail service which requires signature upon delivery rather than a courier company.

Please send returned goods to:

  • Returns - Daniel Jenkins Ltd
  • C/o Iscoed Chambers
  • 86 St. Helen's Road
  • Swansea
  • SA1 4BQ
  • United Kingdom